IT’S GEEK TO ME: DVD drive disappearance adds to tax season frustration

Concern: My computer is no for a longer period recognizing my DVD push. It has a created-in DVD generate and I also experimented with to connect an external generate. It acknowledges neither 1 when I use Windows Explorer to search for the travel.

When I get started the computer, I get a information from Home windows Explorer in the bottom appropriate. “You have information waiting to be burned to disk. To see the information, simply click this balloon.”

When I click the balloon, I get a Windows Explorer display screen that demonstrates the DVD RW Travel (D:) in the left column. It reveals “Doc Smith Opthmology Records” as a file underneath this generate. This is the only time/way that the DVD push is detailed.

The previous time I don’t forget working with the DVD generate was to duplicate a DVD given to me by Doc Smith. It would seem to me that this copy procedure is in some way hung up in the technique and preventing anything else from taking place.

I need to have to load 2021 Turbo Tax on the computer but am not able to do so.

– George C.

Shalimar, Florida

Answer: Well, I consider I can make your day a very little brighter, George, alongside with anybody else who is owning a similar dilemma with their Computer system.

Initially of all, and most importantly, I really don’t think there is just about anything erroneous with your pc. That helps make this a hard issue to take care of, because clearly you are experiencing anomalous behavior, so at this level my job becomes a single of describing that actions, and convincing you that it is not in fact a challenge. I imagine I can do that.

Certain PCs (mine involved – I analyzed it) just do not present a drive letter for an empty travel. That includes systems with media readers with no chip inserted as very well as CD/DVD drives without a disc in them. The likelihood are that if you place a disc in your generate, the push will look in your list of drives. Go ahead – I’ll hold out.

By the way, you presented your own evidence that the travel, or drives is/are functioning by chatting about the data files waiting around to be penned to disc. I’ve experienced the exact same point take place to me the two when writing files to a CD, and when copying a disc. The problem ordinarily stems from an unanswered prompt close to the stop of the approach. When the procedure finishes creating to the drive, it may well request if you want to make one more copy. If, instead of clicking “No” you just near the window, the pending create continues to be. Home windows doesn’t bug you constantly about it, but at specified acceptable times (this sort of as soon after a boot) it reminds you that function continues to be to be accomplished. This takes place in the type of the “There are information ready to be burned to disc” prompt that you outlined.

This really is a issue, but one particular that is conveniently fastened if you have been capable to get the pc to screen a travel. So, as I outlined earlier you may possibly need to have to put a disc in the drive to get it to exhibit up in Explorer.

In File Explorer’s still left-hand navigation bar, click on on “This PC” to screen a summary of the laptop or computer. In the major element of the window are several fall-down teams that may well or may perhaps not be seen depending on your system configuration. The one particular you are fascinated in really should often be present, and it’s called “Devices and drives.” Uncover your CD/DVD travel amongst the products and ideal-click it. From the context menu, pick “Delete momentary files” and Doc Smith’s data files should not bother you any longer. You ought to also be capable to insert your TurboTax disc and go on. Good luck, and pleased taxes, er, computing!

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